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Where to find a tourist information point in Madrid?

List of tourist information centers of Madrid by Where to Madrid



  • Plaza Mayor Tourist Center
    Address: Plaza Mayor, 27 (Salón de Columnas de la Casa de la Panadería)
    Metro: Sol (L1, L2 and L3) and Ópera (L5). Cercanías: Sol
    Opening hours: Every day from 9.30am to 8:30pm
    Services: Personal assistance, specialised assistance, self-service consultation, Remember Madrid, new technologies, audioguides and the Official Guided Tours programme.
    Other services: Madrid Shop and MadridCard tourist card.
  • Colón Tourist Center
    Address: Plaza de Colón (Underground passage; access through Paseo de la Castellana on the corner with Goya)
    Metro: Colón (L4). Cercanías: Recoletos
    Buses: 1, 2, 3, 5, 7, 9, 14, 15, 19, 20, 21, 27, 28, 29, 37, 40, 45, 51, 52, 53, 74, 146, 149, 150, 152, 202 
    Opening hours: Every day from 9.30am to 8.30pm
    Services: Personal assistance, specialised assistance, self-service consultation, Remember Madrid, Learn Spanish and audiovisual services.
  • Plaza de Cibeles Tourist Information Point
    Address: Bulevar, on the corner with Paseo del Prado. Opposite the bus stop.
    Metro: Banco de España (L2)
    Opening hours: Every day from 9.30am to 8.30pm
    Services: Personal assistance
  • Plaza de Callao Tourist Information Point
    Address: Plaza de Callao, on the corner with C/ Preciados
    Metro: Callao (L3 and L5)
    Opening hours: Every day from 9.30am to 8.30pm
    Services: Personal assistance
  • Paseo del Arte (Art Walk) Tourist Information Point
    Address: C/ Santa Isabel (on the corner with Glorieta de Carlos V)
    Metro: Atocha (L1)
    Opening hours: Every day from 9.30am to 8.30pm
    Services: Personal assistance
  • Madrid-Barajas Airport Tourist Information Point, at Terminals 2 and 4
    Address: Madrid-Barajas Airport Terminal 2 between arrival halls 5 and 6, and Terminal 4 between arrival halls 10 and 11
    Metro: Aeropuerto T1, T2, T3 (L8) and Aeropuerto T4 (L8). Cercanías: Aeropuerto T4
    Opening hours: Every day from 9am to 8pm
    Services: Personal assistance
  • Tourist Information Screen - Literary Quarter
    Address: Huertas, 39 (Asociación de Empresarios y Comerciantes del Barrio de las Letras)
    Metro: Antón Martín (L1)
  • Foreign Tourist Assistance Service (SATE)
    Address: City Centre Police Station. Calle Leganitos,19 (next to Plaza de España).
    Metro: Santo Domingo (L2), Plaza de España (L3 and L10) and Callao (L3 and L5)
    Bus lines: 1, 2, 44, 46, 74, 75, 133, 148, C
    E-mail: satemadrid@esmadrid.com
    24/7 phone number: 902 102 112
    Opening hours: Every day from 9am to 12 midnight
*Assistance is provided by specialised Madrid Visitors & Convention Bureau staff and the National Police.

  • Tourist Information Mobile Unit
The mobile unit provides visitors with available information on Madrid's tourist offer from a visual, innovative and direct perspective, since it is fitted out with the latest information technologies (DVD, television screens, laptops with 3G Internet connection, DTT and LEDS screens, and will be equipped with a Bluetooth system, to send information in a 100-metre range).

During the main holiday seasons (Easter, Summer and Christmas), the unit is positioned next to monuments and buildings that attract a great number of tourists, like the Royal Palace, the Prado Museum or CaixaForum. The unit will provide support and informative services and will work with the SAIT (Tourist Assistance and Information Services) during the special campaigns organised for different events that are staged in the city (Book Day, Gay Pride Week, the White Night, World Tourism Day, International Jazz Festival,...). It has two access ramps, with double-height security railings and an information window that can easily be accessed by people in wheelchairs.

    Opening hours: From 9.30am to 8.30pm
    Services: personal assistance, specialised assistance, self-service consultation, bluetooth and audiovisual services.

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